# Wiyak

> Wiyak is Kuwait's on-demand transportation and logistics platform, offering ride-hailing, limousine rentals, corporate fleet solutions, last-mile delivery, and roadside assistance through a single mobile app. Wiyak operates exclusively in Kuwait.

Wiyak connects passengers, businesses, and drivers through a user-friendly app built for the Kuwaiti market. The platform emphasizes transparent pricing, professionally trained drivers, 24/7 availability, and safety features such as live trip sharing. Wiyak serves both individual consumers and corporate clients across Kuwait.

## Company Information

- **Full name:** Wiyak (Wiyak Software Design and Programming Company)
- **Headquarters:** Sharq, Block 7, Al-Shuhada Street, Kuwait City, Kuwait
- **Phone:** +965 22211221 | +965 22220902
- **Email:** customercare@wiyak.com
- **Support hours:** Saturday–Thursday, 7:00 AM – 4:30 PM (Kuwait time)
- **Website:** https://www.wiyak.com
- **App:** Available on iOS and Android
- **Market:** Kuwait (exclusively)

## Services

### WiRIDE – Corporate Transportation
Premium corporate mobility solutions for businesses in Kuwait. Includes on-demand and scheduled airport transfers, hourly chauffeur rental (2–24 hours), staff vanpooling and carpooling, and group transportation via coach buses. Managed through an all-in-one corporate dashboard with spend tracking and booking management.
- URL: https://www.wiyak.com/wiride

### WiDELIVER – Last-Mile Delivery (B2B)
A B2B last-mile logistics platform for retailers and restaurants. Provides an end-to-end digital solution to manage deliveries efficiently at scale.
- URL: https://www.wiyak.com/wideliver

### WiSHOP – Personal Errands & Shopping (MSAED)
An on-demand personal assistant service. Users submit errands or shopping requests, and a dedicated butler handles them — from package pickups to grocery runs — and delivers to the user's door.
- URL: https://www.wiyak.com/wishop

### WiFLEET – Fleet Management
Fleet management and tracking solutions for businesses that need visibility and control over vehicle operations in Kuwait.
- URL: https://www.wiyak.com/wifleet

### Rides (Consumer)
On-demand ride-hailing for individuals across Kuwait. Services include:
- **Standard rides:** Quick city trips and daily commutes
- **Taxi (Cab):** Metered, comfortable cab service across Kuwait City and beyond
- **Limousine:** Premium chauffeured rides for events, business, or travel
- **Rentals:** Hourly or daily chauffeur rental (up to 24 hours)
- **WINCH:** Roadside towing assistance — a WINCH truck is dispatched alongside a courtesy ride for the passenger
- URL: https://www.wiyak.com/service

## Key Features

- **Transparent pricing:** Fixed fare shown before booking; no hidden fees or surge surprises
- **Live trip sharing:** Share real-time route and driver location with trusted contacts
- **Multiple payment options:** Cash, Visa, Mastercard, or in-app wallet / promotional codes
- **Advance scheduling:** Rides can be booked immediately or scheduled ahead of time
- **24/7 availability:** Service available around the clock
- **Professional drivers:** All drivers undergo training in customer service, Kuwait geography, and safe driving
- **Vehicle standards:** Continuous technical inspection and cleanliness requirements for all vehicles
- **Local support team:** Kuwait-based customer support via in-app chat, phone, or email

## Target Audiences

- **Individual users** in Kuwait seeking daily rides, airport transfers, or errand services
- **Expats and tourists** in Kuwait needing reliable, English-friendly transport
- **Corporate clients** managing employee and client transportation needs
- **Retailers and restaurants** requiring B2B last-mile delivery
- **Business travelers** needing flexible, premium chauffeur services

## Service Areas

Wiyak currently operates **within Kuwait only**. Service covers Kuwait City and surrounding governorates. The app is not currently available outside Kuwait.

## App & Booking

- Download on iOS and Android
- Booking flow: set pickup → choose destination → select service type → confirm fare → ride
- All pricing, vehicle type, and ETA visible on a single screen before confirmation
- Minimum user age: 21 years old (per Terms of Use)

## Important Policies

- Food consumption is not permitted inside Wiyak vehicles
- Transportation of flammable or prohibited materials is strictly prohibited
- Drivers may end a trip if passenger behavior poses a risk
- All disputes are subject to Kuwaiti law and courts
- Traffic fines resulting from passenger violations are the passenger's responsibility

## Content & Blog

Wiyak publishes travel tips, transportation guides, and Kuwait area guides on its blog. Topics include Kuwait taxi guides, limousine service comparisons, area discovery guides, and corporate transport tips.
- Blog URL: https://www.wiyak.com/blogs

## Contact

- **General inquiries:** customercare@wiyak.com
- **Corporate inquiries:** https://www.wiyak.com/wiride (contact form)
- **Phone:** +965 22211221
- **Address:** Sharq, Block 7, Al-Shuhada Street, Kuwait City, Kuwait