Introduction

Wiyak software design and programming company ("Company" or "we") respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.wiyak.com (our "Website") and the use of our mobile application (our “Application” or “App”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website or Application.
• In email, text, and other electronic messages between you and this Website or Application.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This policy does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from the Website or Application.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website or Application. By accessing or using this Website and our Application, you agree to this privacy policy. This policy may change from time to time.

Persons Under the Age of 18

Our Website and Application are not intended for those under 18 years of age. No one under age 18 may provide any personal information to the Website. We do not knowingly collect personal information from persons under 18. If you are under 18, do not use or provide any information on this Website or Application or through any of its features, register on the Website or Application, make any purchases through the Website or Application, use any of the interactive or public comment features of this Website or Application, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a person under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 18, please contact us at customercare@wiyak.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our website, including information:

• By which you may be personally identified, such as name, physical address, e-mail address, telephone number, personal identification number or any other identifier by which you may be contacted online or offline ("personal information");
• That is about you but individually does not identify you, such as avatars, nicknames, usernames; and/or
• About your internet connection, the equipment you use to access our Website and Application, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us  

The information we collect on or through our Website and Application may include:

• Information that you provide by filling in forms on our website or Application. This includes information provided at the time of registering to use our website or Application, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a promotion sponsored by us, and when you report a problem with our website or Application.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website/Application and of the fulfillment of your ride requests. You may be required to provide financial information before utilizing our services.
• Your search queries on the Website.
• If you are using an Android device, advertising-specific device identifiers (if you opt-out of ad tracking, you may reset the advertising-specific device identifiers to disassociate the device from re-marketing data that was collected and passed before the opt-out. For more information, please contact your device manufacturer); and
• If you are using an Apple device, your alphanumeric string which allows gathering of certain information related to advertisements (your “Advertising Identifier”);
• We use SMS based OTP verification codes for account creation or log-ins for security and safety purposes.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website or Application, or transmitted to other users of the Website/Application or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable.

We may also collect user information in connection with digital advertising campaigns on third party platforms including but not limited to Facebook, TikTok, Twitter, Instagram, and Google platforms.   

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Website and Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website and Application usage, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Application.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically may include personal information. We may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website/Application and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website/Application according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our website or Application.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website/Application.
• Flash Cookies. Certain features of our Website/Application may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website/Application. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Web Beacons. Pages of our Website/Application and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website/Application are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website/Application. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website/Application and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account/subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website/Application or any products or services we offer or provide though it.
• To allow you to participate in interactive features on our Website/Application.
• To maintain appropriate business records.
• To conduct surveys to determine use and satisfaction with our services.
• For the purposes of feedback, reviews and ratings.
• For staff training and quality assurance.
• For the purposes of finding and preventing fraud.
• For the purposes of communicating with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information related to our platform, and for marketing and promotional purposes
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website/Application users is among the assets transferred.
• To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use https://wiyak.webflow.io/terms-conditions and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website/Application and visiting your account profile page.

You may also send us an email at customercare@wiyak.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted. We use third-party services for payment processing. The information collected for this purpose is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, Discover and other similar services/brands.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website/Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website/Application. The information you share in public areas may be viewed by any user of the Website/Application.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website/Application. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website/Application.

Changes to Our Privacy Policy

Any amendment to our Privacy Policy is subject to your prior written consent and approval.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Sharq, Block 7, Al-Shuhada Street, Kuwait
customercare@wiyak.com